Applicable to individual customers. Last updated: 04/08/2026.
Article 1 — Purpose and Acceptance
1.1 These general terms and conditions of sale govern sales concluded on the directcave.fr website between VINOM SAS, 13 boulevard des Batignolles, 75008 Paris, RCS Paris 530 495 191 ("the Seller") and any natural person acting for purposes not falling within the scope of their professional activity ("the Customer").
1.2 Any order implies full and unconditional acceptance of these terms, which the Customer declares to have read and understood. The applicable terms are those in force on the day of the order.
1.3 Sales to professional buyers remain governed by VINOM SAS's general terms and conditions of sale for professionals, which are distinct from these.
Article 2 — Prohibition of Sale to Minors
2.1 In accordance with Article L. 3342-1 of the Public Health Code, the sale of alcoholic beverages to minors under the age of eighteen is prohibited.
2.2 By accessing the website and then confirming their order, the Customer certifies that they are over eighteen years of age. The Seller reserves the right to require proof of majority and to cancel any order that appears to have originated from a minor.
2.3 The carrier is authorized to require the presentation of identification at the time of delivery and to refuse delivery to any minor.
Article 3 — Products
3.1 The products offered are those listed on the website on the day of consultation, subject to available stock.
3.2 Photographs and descriptions are provided for guidance only and do not form part of the contract. As wines are living products, the vintage, labeling, or alcohol content may vary from one batch to another without such variation constituting a lack of conformity.
3.3 Products marked "pre-order" are not immediately available; their availability date is indicated at the time of ordering.
Article 4 — Prices
4.1 Prices are stated in euros, all taxes included, excluding delivery costs. Delivery costs are specified before the final confirmation of the order.
4.2 Products are invoiced on the basis of the prices in force at the time the order is registered.
4.3 In the event of an obvious pricing error, the Seller shall inform the Customer and offer them the option of confirming their order at the corrected price or canceling it free of charge.
Article 5 — Order
5.1 The Customer selects the products, checks their cart, enters their contact details and delivery address, chooses their delivery and payment method, and then confirms their order.
5.2 Before confirmation, the Customer may check the details of their order and correct any errors. Confirmation, preceded by acceptance of these terms, constitutes the conclusion of the contract.
5.3 A confirmation email summarizing the order is sent to the Customer. The Seller reserves the right to refuse any order that appears abnormal, particularly in cases of prior disputes, suspicion of fraud, or orders clearly intended for resale.
Article 6 — Payment
6.1 Payment is made online, in full, by credit card or by other methods offered on the website. Transactions are secured by payment service providers, who are the sole recipients of banking data, to which the Seller never has access.
6.2 The order is only processed after actual receipt of payment. The products remain the property of the Seller until full payment of the price.
Article 7 — Delivery and Collection
7.1 Orders are prepared and shipped from the Gennevilliers warehouse. Deliveries are made in mainland France, to the address indicated by the Customer.
7.2 Delivery times are indicated at the time of ordering and run from the confirmation of payment. In accordance with Article L. 216-1 of the Consumer Code, the Seller undertakes to deliver no later than 30 days after the conclusion of the contract.
7.3 In the event of a delay, the Customer may, after instructing the Seller to deliver within an additional reasonable period, terminate the contract in writing on a durable medium. The sums paid will then be refunded within fourteen days.
7.4 Upon receipt, the Customer checks the condition of the package in the presence of the carrier and, if necessary, makes precise reservations on the delivery note. Any breakage or missing items must be reported to the Seller as soon as possible, accompanied by photographs.
7.5 Collection at the cellar. The Customer may opt for free collection at the Les Gouttes de Dieu cellars at 13 bd des Batignolles 75008 Paris — 01.85.56.84.50. Identification and the order confirmation are required at the time of collection.
Article 8 — Right of Withdrawal
8.1 In accordance with Article L. 221-18 of the Consumer Code, the Customer has fourteen days to withdraw, without having to justify their decision. This period expires fourteen days after the day on which the Customer, or a third party designated by them other than the carrier, physically takes possession of the goods.
8.2 The Customer shall notify their decision by an unambiguous statement addressed to contact@directcave.fr or by the standard form provided below. To enable the return to be tracked and refunded as quickly as possible, the Seller will provide a return number in response, which must be placed visibly on the package. A return received without an identifiable return number may be subject to delayed processing while its origin is established.
8.3 The Customer shall return the products at their own expense, in their original condition, sealed, unsealed, and unopened, complete and in packaging allowing them to be transported without damage, no later than fourteen days after notification.
8.4 In accordance with Article L. 221-23 of the Consumer Code, the Customer shall be liable for any depreciation of the products resulting from handling other than that necessary to establish their nature and characteristics. As these are beverages whose market value and preservation depend on the integrity of the container, opening, unsealing, or altering the cork, capsule, or label will result in a total depreciation of the product: no refund can then be issued. The same applies to products returned in a condition that no longer allows them to be marketed.
8.5 The refund, including the standard delivery costs initially charged — excluding additional costs related to the choice of an express delivery method —, will be issued no later than fourteen days after receipt of the products or proof of their shipment.
8.6 The right of withdrawal is reserved for individual customers and does not apply to professional buyers.
Article 9 — Legal Guarantees
9.1 All products benefit from the legal guarantee of conformity (Articles L. 217-3 et seq. of the Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the Civil Code).
9.2 Under the guarantee of conformity, the Customer has two years from delivery and may choose between repair and replacement, subject to the cost conditions provided by law. They are exempt from having to prove the defect during the twenty-four months following delivery.
9.3 Under the guarantee against hidden defects, the Customer may choose between rescinding the sale and a price reduction, within two years from the discovery of the defect.
9.4 As wines and spirits are natural products sensitive to storage conditions, the Seller cannot be held responsible for any deterioration resulting from inappropriate storage conditions after delivery. Any organoleptic defect must be reported immediately, and the bottle and its cork must be kept.
Article 10 — Complaints and Mediation
10.1 Any complaint may be addressed to customer service at contact@directcave.fr, by telephone at 01 85 56 84 50, or by mail to the Seller's registered office.
10.2 In accordance with Article L. 612-1 of the Consumer Code, the Customer may free of charge resort to a consumer mediator to resolve a dispute amicably, after having attempted to resolve it directly with the Seller. The competent mediator is the Consumer Mediation and Justice Conciliators Center (CM2C), 49 rue de Ponthieu, 75008 Paris — contact@cm2c.net — 01 89 47 00 14 — https://www.cm2c.net
Article 11 — Return and Complaint Procedure.
Any return request, whatever the reason, must be preceded by contact with customer service at contact@directcave.fr or at 01 85 56 84 50, specifying the order number, the references concerned, and the reason. The Seller will then provide a return number and shipping instructions. No returned package without prior notification can be processed within the usual timeframes. In the event of an alleged defect (cork, oxidation, breakage), the Customer must keep the bottle and its cork and send photographs: these items are necessary to assess the defect and, if applicable, for the Seller to make a claim with their supplier or carrier.
Article 12 — Personal Data
The data collected is necessary for processing orders and customer relations. The Customer has rights of access, rectification, erasure, limitation, objection, and portability, exercisable under the conditions described in the website's data protection policy.
Article 13 — Force Majeure
The Seller cannot be held responsible for the non-performance of its obligations in the event of force majeure within the meaning of Article 1218 of the Civil Code. The affected obligations are suspended for the duration of the event; after one month, either party may terminate the order without compensation.
Article 14 — Applicable Law and Disputes
14.1 These terms are subject to French law.
14.2 In the event of a dispute, the Customer may, at their choice, bring the matter before one of the courts with territorial jurisdiction under the Code of Civil Procedure, or the court of the place where they resided at the time the contract was concluded.
Standard Withdrawal Form
For the attention of VINOM SAS, 13 boulevard des Batignolles, 75008 Paris — contact@directcave.fr
« I hereby notify you of my withdrawal from the contract for the sale of the products listed below: (references and descriptions). Ordered on … , received on … . Consumer's name. Consumer's address. Date. Signature (only in the case of notification on paper). »