How to contact us?
A question about your order, a need for parcel tracking, advice, a refund, a delivery problem? Our teams will answer you and are committed to processing your request as quickly as possible.
By phone
01 85 56 84 50, Monday to Friday from 8 a.m. to 6 p.m. Cost of a national call from a landline.
By email
contact@directcave.fr. For a question regarding an order, please indicate its number in your initial message: this saves us an exchange and speeds up processing.
By mail
DirectCave
13 boulevard des Batignolles
75008 Paris
In the cellar
The Les Gouttes de Dieu cellars welcome visitors without an appointment, at 13 boulevard des Batignolles, 75008 Paris, at 09 56 31 56 32. It is also the order pickup point and the venue for the Gouttes Wine Club evenings.
For a return or complaint
Contact us before returning a parcel, by phone or by email, with the order number, the references concerned and the reason. We will provide you with a return number, to be placed visibly on the parcel. An unannounced shipment cannot be processed within the usual timeframes. The complete procedure is on the Delivery and returns page.
In case of persistent disagreement
If our response does not satisfy you, you can free of charge refer the matter to a consumer mediator: CM2C, 49 rue de Ponthieu, 75008 Paris — contact@cm2c.net — 01 89 47 00 14 — https://www.cm2c.net. This referral assumes a prior complaint to our customer service.