Where are the wines stored before shipping?
In the Île-de-France region, under temperature-controlled conditions. More than 1,200 references are kept in permanent stock, representing over 200,000 available bottles. Orders are prepared and shipped from our warehouse in Gennevilliers.
Where do you deliver?
In mainland France, to the address provided when placing the order. Delivery times are specified at the time of ordering and begin from the date the payment is confirmed. In accordance with Article L. 216-1 of the Consumer Code, delivery takes place no later than thirty days after the contract is concluded.
How much does delivery cost?
The cost depends on the number of bottles and the destination; it is displayed before the order is finally confirmed, never afterwards.
Can I pick up my order free of charge?
Yes, at the Les Gouttes de Dieu wine cellar, located at 13 boulevard des Batignolles, 75008 Paris, or by calling 09 56 31 56 32. Pickup is free of charge. A piece of identification and the order confirmation are required. This is also the safest option for vintage bottles, which do not tolerate transport well.
What should I do upon receiving the package?
Check its condition in front of the carrier before signing. In the event of damage, write precise reservations on the delivery slip: a vague statement has no legal validity. Then, report the breakage or missing item to us as soon as possible, with photographs. The carrier may require a piece of identification and refuse to hand the package to a minor.
What happens in the event of a delay?
You can instruct us in writing to deliver within a reasonable additional period. If this period passes, you can terminate the contract in writing on a durable medium; the sums paid will then be refunded within fourteen days.
Can I cancel after receipt?
Yes, within fourteen days of receipt, without providing a reason. Notification is made by an unambiguous statement sent to contact@directcave.fr, or by means of the standard form provided in our general terms and conditions of sale. The products are returned at your expense within fourteen days of notification.
In what condition must the bottles be returned?
Sealed, complete, and in packaging that allows transport without damage. Wine is a product whose market value depends entirely on the integrity of the container: opening, breaking the seal, or altering the cork, capsule, or label results in a total loss of value, and no refund can then be issued. The same applies to a product returned in a condition that no longer allows it to be sold.
How do I arrange a return?
Contact us before shipping anything at contact@directcave.fr or on 01 85 56 84 50, with the order number, the references, and the reason. We will provide you with a return number and the shipping terms. This number must be clearly displayed on the package: without it, processing will be delayed while we identify its origin.
When is the refund issued?
No later than fourteen days after receipt of the products or proof of their shipment. It includes the standard delivery fees initially charged, excluding any additional charge related to the choice of an express delivery method.
What guarantees apply?
The legal guarantee of conformity, for two years from delivery, and the guarantee against hidden defects, for two years from the discovery of the defect. All conditions are set out in our general terms and conditions of sale.